Cameras & doorbells

[CN22285]

This is the first time I’ve seen this code. I’m sick of these cameras and their constant error codes. What does -25 mean. I’ve already deleted and reinstalled the app once today. 

[jellamae]

same error here. we have 4 and all are doing thesame

[RokuRiamie-D · Accepted solution]

Hi @jellamae, @CN22285,

Thanks for posting in the Roku Community!

We understand that you are getting an error code 25 on your Indoor Roku Cameras. We would be more than willing to sort this out for you.

These failures are due to the mobile app being unable to connect to the camera. We recommend you try the following troubleshooting steps below:

1. Verify that the camera is connected to the internet and functioning properly and that there are no outages.
2. Restart the Camera from the mobile app settings.
   Go to livestream > Gear Icon > "Restart camera" 
3. Restart the mobile app - Force close and reopen
4. Power cycle the camera
   > Unplug the USB cable from the back of the camera. 
   > Wait 30-60 seconds and plug back in

If the issue persists, please let us know.

Cheers,
Riamie