Wi-Fi & connectivity

[Littleangel65]

How to get past Error 016

[Littleangel65]

Still not working... I cannot get past Error 016

[JWS9518]

That means there is a network connection issue.  Try restarting your Roku by doing a system restart or unplugging for 60 seconds.  Also, try unplugging your router/modem for 60 seconds.

[RokuRhea-V]

Hey @Littleangel65,

Welcome to the Roku Community!

This specific error code 016 occurs when you try to launch a channel, but the network or internet connection has been lost. To get this sorted out, you can perform the following:

1. Set up network connection 
2. Restart your Roku player, go to Settings > System > System restart
3. Unplug and re-plug your router from the outlet

For more information, this support article, What should I do if I cannot connect to my home network or the Internet? can guide you.
Let us know if it's still not working, and we'll investigate further. I hope this helps!
Thanks,
The Roku Community Team