Account, payments & subscriptions

[bigdawwwg]

How can I communicate with ROKU?   Email Address?  Phone Number ??  Is it even humanly possible to communicate with ROKU ???

[JWS9518]

Their support pages could be clearer for sure, but go to the Roku customer support page, there is a contact us link and you select what issue you want to contact them for.  From there, they have options to chat/phone with customer support.

[charlesbrown1x]

Reaching ROKU support feels tougher than booking a window cleaning service! Try their support page or social media; they’re usually responsive there.

[JWS9518]

They do need to make it clearer and easier to do on their support pages.

[CindyDunn]

Apparently not.  I can find no number to call to speak to a human and the customer support website is no support at all. 

[RokuRhea-V]

Hi @CindyDunn 

Thank you for posting on the Roku Community.

We understand that you would like assistance from our live support to resolve this issue.

Please get in touch with our Account and Billing team. Visit our Support page, select "Account, Payments, and Subscriptions," and choose to call or chat with us.

If you require further assistance, please don't hesitate to contact the Community for support.

Thanks,
The Roku Community Team