Forum Discussion

Stevelp's avatar
Stevelp
Streaming Star
5 months ago
Solved

CC Out of Sync on ROKU Channel movie "40 Days and Nights" by 1 hour

   On the ROKU CHANNEL, the movie "40 Days and Nights", the Closed Captioning is almost exactly 1 hour behind the rest of the movie. 

   I've seen this before (on other movies) and posted here sometimes.

  Happy viewing ...

 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hi there, Stevelp!

    We wanted to update you about the closed captioning issue with the Roku Channel movie "40 Days and Nights." We're happy to inform you that the sync problem has been fixed!

    If you notice any more issues, please feel free to reach out. Thanks for your patience!

    Best,
    The Roku Community

4 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    5 months ago
    Stevelp
     
    We greatly appreciate your feedback regarding the movie 40 Days and Nights on the Roku Channel and have forwarded your concern to the appropriate team for a thorough review.
     
    Thank you for bringing this to our attention.
     
    Best,
    The Roku Community Team
     
  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    5 months ago

    Hi there, Stevelp!

    We wanted to update you about the closed captioning issue with the Roku Channel movie "40 Days and Nights." We're happy to inform you that the sync problem has been fixed!

    If you notice any more issues, please feel free to reach out. Thanks for your patience!

    Best,
    The Roku Community

    • Stevelp's avatar
      Stevelp
      Streaming Star
      5 months ago

      RokuJharra-Q 

      THANK YOU for the follow-up.  Indeed, the CC now matches the movie.

      I have posted many similar situations of the past couple of years.  This is the FIRST TIME anyone has gotten back to me to let me know it was corrected.  THANK YOU.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        5 months ago

        Hi, Stevelp 

        Thanks for the update,

        Our team appreciates your patience and understanding as we've worked on this content.

        Additionally, can you please specify the contents you raised with us previously so we can check on this and provide you with an update?

        Please let us know.

        Thanks,
        The Roku Community Team.