You have a whole text box where you can tell us what the issue is, and a bunch of people reading this that may be able to quickly help.
So you're just made this post to fuss and complain, not to get any help. Got it.
Others may respond going forward, as when someone is simply complaining, and not seeking help on the help forum, I use the settings to ignore that person, so I won't be seeing any further responses from you. I'll be spending my time helping those that want help.
No, I don't hand over hard won carefully researched webpages and techniques anymore. I do feel I'm being used by people who forgot what "thank you" means or even there is a real live person sitting behind the same screens and/or phone handsets.
The forum is manned by very nice real live people-both paid and unpaid-who value their time. One or a few words descriptions simply don't cut it anymore. So, I do not need to block or censored out someone. I will admit that I played with the Roku website and learned how to get the contact info for my future reference by a rather simple procedure. Now I have even Live Chat (yay!) available if I need it. Figure it out yourself like some of us do here. Or pay Best Buy's own Geek Squad if you need to. No more freebie handouts from me! Other people seem to feel the same now. Bank is closed.
Thanks, I thing I see why the chat support always redirected me here. I have the Express+ , which I'm assuming isn't considered high end.
Janelle, just message roku support at bottom of page. Or the contact us section. Ask for a call back!