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Janelle2
Level 8

Ridiculous that we can’t speak with anyone concerning our issues!

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HELP! 

DBDukes
Community Streaming Expert

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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@Janelle2 

You have a whole text box where you can tell us what the issue is, and a bunch of people reading this that may be able to quickly help.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Janelle2
Level 8

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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&. If that’s help me before now, I wouldn’t have made THIS POST, expert! 

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DBDukes
Community Streaming Expert

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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@Janelle2 

So you're just made this post to fuss and complain, not to get any help. Got it.

Others may respond going forward, as when someone is simply complaining, and not seeking help on the help forum, I use the settings to ignore that person, so I won't be seeing any further responses from you. I'll be spending my time helping those that want help.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
Mike_R1
Level 9

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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I agree. Mystified that there doesn't seem to be any tech support number.

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Iona-D
Level 13

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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No, I don't hand over hard won carefully researched webpages and techniques anymore.  I do feel I'm being used by people who forgot what "thank you" means or even there is a real live person sitting behind the same screens and/or phone handsets.  

The forum is manned by very nice real live people-both paid and unpaid-who value their time. One or a few words descriptions simply don't cut it anymore.  So, I do not need to block or censored out someone.  I will admit that I played with the Roku website and learned how to get the contact info for my future reference by a rather simple procedure.  Now I have even Live Chat (yay!) available if I need it.  Figure it out yourself like some of us do here. Or pay Best Buy's own Geek Squad if you need to. No more freebie handouts from me!  Other people seem to feel the same now.  Bank is closed.

StreamerUser
Level 20

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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@Mike_R1 

There is, but its only handling limited issues for now:

  (816) 272-8106     choose option 1 (Accounts/Billing) or option 2 (Setup/Activation)

For chat/email support, its model dependent (high end models/Roku TVs get it, low end models dont):

https://support.roku.com/contactus

Mike_R1
Level 9

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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Thanks, I thing I see why the chat support always redirected me here. I have the Express+ , which I'm assuming isn't considered high end.

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StreamerUser
Level 20

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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Catc
Level 8

Re: Ridiculous that we can’t speak with anyone concerning our issues!

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Janelle, just message roku support at bottom of page. Or the contact us section. Ask for a call back!