Forum Discussion

BLW-C's avatar
BLW-C
Reel Rookie
2 years ago
Solved

wrong "local" channel - zipcode is correct

My local channels should be those in Seattle.  On Peacock & Hulu, I get Spokane.  I've reentered my zipcode in the Roku setting on the TV--nothing changes.  At 7:00AM, I don't care what the traffic i...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi balor98,

    A warm welcome here at the Roku Community!

    We appreciate you for reaching out to us for further assistance regarding your zip code. We'd be more than happy to help you out with this. You can change it on your preferred zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code. 

    If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than willing to help and take immediate action as we are committed to finding a solution to your concerns.

    All the best,
    Carly

balor98's avatar
balor98
Reel Rookie
2 years ago

My TCL ROKU TV has decided I’m a few hundred miles away in a different state. My zip code is set to mine and has been refreshed.

Any ideas on how to fix this issue?

  • cindy0457's avatar
    cindy0457
    Reel Rookie
    2 years ago

    If you are using a fixed wireless such as T-Mobile or Verizon, you just have to get used to it. My tv puts me in South Florida, Texas, and New Orleans.  It has something to do with the way the data is collected in one area, then actually processed in another in microseconds.   Other than the unusual commercials, it's not a problem. It's actually improved my Spanish a little.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi balor98,

    A warm welcome here at the Roku Community!

    We appreciate you for reaching out to us for further assistance regarding your zip code. We'd be more than happy to help you out with this. You can change it on your preferred zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code. 

    If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than willing to help and take immediate action as we are committed to finding a solution to your concerns.

    All the best,
    Carly

    • Natgk's avatar
      Natgk
      Reel Rookie
      2 years ago

      Sorry putting in your zip code does not fix the issue.

      you can cha ge the zip code, reboot Roku, reboot router. And STILL have the same issue of the wrong local area channels being displayed.  ( and yes even checked for latest Roku version).

       

      THis IS a KNOWN ISSUE that has been going on for a long time now.

      NO PERMANENT SOLUTION YET PROVIDED FROM ROKU ( should be a software fix by now!)

      • PatriciaK's avatar
        PatriciaK
        Newbie
        2 years ago

        I believe that you are correct. The problem is with the Roku not having a GPS so the actual location of the Roku is not accurate, throwing off access to local programing and this is a problem that hopefully is being worked on by Roku so that the problem can be solved, but it doesn't sound like it. BOO!