Forum Discussion

itsmoreno's avatar
itsmoreno
Reel Rookie
9 months ago

vix profile error on roku only

when i log onto vix from my roku all the profiles have the same continue watching from first profile. this is only on the roku on other devices it will show correct. i have already tried uninstalling and restarting with no results. 

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Sounds like a bug in the app.  You should contact Vix since it's their app.

    • itsmoreno's avatar
      itsmoreno
      Reel Rookie

      it’s only affecting on roku on other devices it’s working

      • renojim's avatar
        renojim
        Community Streaming Expert

        Weird.  Do they all have the same app version?  Highlight the icon on the Home Screen and press * on your Roku remote to check.  While you're there, try checking for an update.  Also, do the Roku devices have the same software version?  Check under Settings->System->About.