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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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notime2read
Level 7

update of a channel doesn't match version listed on Roku

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I'm a new Roku user so please excuse my lack of correct terminology.  I purchased an Ultra this weekend to watch content via my subscription to the Ickonic channel content.  The version listed as the latest on Roku shows 1.5, but my loaded version is 1.4 Build 5.  Running the update to the channel and removing/re-adding it still shows version 1.4. Build 5.  I reached out to Ickonic's support and they said "some users have had the update blocked" which I suppose is possible, but I'd like to fix the issue.   Anyone have the same difficulty with a channel and found a solution?

The error I get when accessing the channel is that "a problem occurred, try again".  This happens after the Roku provided code is entered on Ickonic's /roku url and the website url shows success with the code.  I've tried the email/password method and the code method, same issue,  Both the PC used and the Roku are on the same hardwired (no wifi) network.  Using a iPhone to do the same code and/or email does the same thing. 

All other channels and content I've tried work fine.  Any troubleshooting ideas?

Thanks in advance!

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RokuDanny-R
Roku Employee
Roku Employee

Re: update of a channel doesn't match version listed on Roku

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@notime2read

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: update of a channel doesn't match version listed on Roku

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@notime2read

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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notime2read
Level 7

Re: update of a channel doesn't match version listed on Roku

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I did mention that I had contacted the channel provider in my post.  What we found is the LISTED version (1.5) of Ickonic is not the version which actually loads (1.4 Build 5)  Trying to figure out why that would or could happen.  Thanks for the insight, let me know if you have any other ideas. 

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renojim
Community Streaming Expert

Re: update of a channel doesn't match version listed on Roku

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What's the software version of your Roku displayed under Settings->System->About?

Where are you seeing the version number of Ickonic listed?  I've never seen any mention of a version number in the channel store.

Roku Community Streaming Expert

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notime2read
Level 7

Re: update of a channel doesn't match version listed on Roku

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Here you go, 3 pics.  System info, channel listing before adding, channel version after adding.  Let me know you thoughts.  Thanks!System settingsSystem settingsafter channel was added.after channel was added.Before channel was added.Before channel was added.


What the channel shows after addingWhat the channel shows after addingwhat is listed before adding.what is listed before adding.

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renojim
Community Streaming Expert

Re: update of a channel doesn't match version listed on Roku

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Ah, now I see.  I was thinking of the channel store website which gives little to no information.  I can confirm that I see the same thing on two different devices.  I have to wonder if version 1.5 shows up on any device.  It's possible that the developer just screwed up.  There's two places to enter the version number and I wonder if they updated one place but not the other.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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