help
Hi @chuen
Thanks for the post.
Please be advised that Hong Kong is not an official supported region for Roku which is why you are unable to add Disney Plus.
Any Roku Player or TV can be activated to any Roku account, however, channel availability/access will vary from region to region. Channels that are currently available in any given region are certified for the Roku devices sold in that region.
The channel is managed and developed by its channel publisher. We suggest you reach out to them to let them know you want their streams on Roku Hong Kong.
We appreciate your understanding.
All the best,
Kariza
I’m guessing by “HK,” you mean that you live in Hong Kong. Have you checked region/country settings on your Roku device? According to research, Disney+ is available on Roku in Hong Kong. If the region/country setting on your Roku device is not the issue, I’m assuming this is an issue with the Roku servers (though Roku does not develop Disney+; The Walt Disney Company does.).
So what happens when you search for the app, or go to Streaming Channels (if applicable)? Are you able to see Disney+ on there or not?
I’m tagging @Hector-Roku so that he can help you more in this situation.
~ Jordan
Hi @chuen
Thanks for the post.
Please be advised that Hong Kong is not an official supported region for Roku which is why you are unable to add Disney Plus.
Any Roku Player or TV can be activated to any Roku account, however, channel availability/access will vary from region to region. Channels that are currently available in any given region are certified for the Roku devices sold in that region.
The channel is managed and developed by its channel publisher. We suggest you reach out to them to let them know you want their streams on Roku Hong Kong.
We appreciate your understanding.
All the best,
Kariza