Forum Discussion

nosey33's avatar
nosey33
Reel Rookie
9 months ago

the roku channel its not playing movies or series

whenever i try to see anything from the roku channel it does not play anything i press play and the hud disappears and it can only be seen the background of the movie i try to see but nothing happens until i press next every service works but the roku channel its the one that does not play anything 

https://ibb.co/cYHpqrq  (example with babadook)

app playback

3 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome to the Roku Community, nosey33!

    Thanks for bringing this to our attention. Rest assured that we'll look closely into the playback issues you're currently experiencing on The Roku Channel and help you get back on streaming.

    Firstly, may we know if The Roku Channel the only app affected by this? Also, is this only happening on on-demand shows or is Live TV affected by this as well? 

    In the meantime, kindly follow the steps precisely below to help you troubleshoot:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Here's the support article for reference: How to resolve a channel playback issue

    Keep us posted!

    Best regards,
    Carly

    • nosey33's avatar
      nosey33
      Reel Rookie
      8 months ago

      hi, i already tried deleting and restarting to install the app again and again, but still same problem and my account is from my country, btw