Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bmrobertson
Level 7

spotify and youtube wont start

every time I try to start either Spotify or youtube it goes back to the channel selection screen, after being on the screen with its logo for a few seconds. these are the only two channels i have this problem with 

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7 REPLIES 7
RokuDanny-R
Roku Employee
Roku Employee

Re: spotify and youtube wont start

@bmrobertson

Thanks for the post.

What specific Roku model device are you using? In addition, how are you powering the device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bbaaspencer
Level 8

Re: spotify and youtube wont start

I have a brand new TCL Roku tv. Spotify won’t work for weeks! Deleted, then re-Loaded Spotify app, update Roku, unplugged tv and modem...nothing worked! Combination of everything and even did several online suggestions....still nothing! 

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Bbaaspencer
Level 8

Re: spotify and youtube wont start

ROKU is installed in my TCL tv, not a stand alone unit. TCL model 65S531, serial number X003001V2E71,  ROKU tv A124x,  Software version 10.0.0 build 4209-88 , device ID SOC3Y12V2E71 

TV Wired directly to Ethernet,  paying for ATT internet speed of 600mbps . 

Was working fine until 2-3 weeks ago, according to spouse. My professional guess is the software update has a glitz! Maybe the build level could steer you to help me. Thanks! 

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Bbaaspencer
Level 8

Re: spotify and youtube wont start

Did that 50x already. Again, look at my build and I still think there needs to be an update to fix it. You look online and so many have the same issue. I believe it happened when it updated to the latest level/build

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Bbaaspencer
Level 8

Re: spotify and youtube wont start

Me too! I’m guessing it happened during latest build/update a few weeks ago. Do you agree that’s when it happened to you? I tried everything 50x and no luck. I wish there was a away to undo the updates/build. 

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Bbaaspencer
Level 8

Re: spotify and youtube wont start

I did that a million times and nothing. I’m not the only one...delete, turn off, re-installed...Nope. Delete, turn off, turn on, install....nope. re-install, installed, off, on, re-install. You get it. Google it and everyone having same issue. The app won’t start...period. They need to put out a fix for that, then I’m 99% sure it will work for everyone! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: spotify and youtube wont start

@Bbaaspencer

Thanks for the post.

Are you seeing this issue occur on other channels aside from Spotify?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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