Forum Discussion

Whitty29's avatar
Whitty29
Newbie
12 months ago

"channel installation failed" error when installing channels from streaming store

Having same issue right now. Got low memory message, deleted everything and now nothing works at all. Not even able to Power off the tv.

 

 

2 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    12 months ago

    Whitty29-

    "Low memory" issues are often the result of the Roku's memory cache getting corrupted.

    The memory cache can be cleared by restarting the Roku via "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    12 months ago

    Welcome, and thanks for reaching out here in the Roku Community, Whitty29.

    We noticed you're having trouble with your Roku and we'd like to learn more to see how we can get this one up.

    Let us know...

    • When did this issue first occur?
    • Could you please specify what Roku Device/TV you're having problems with?
    • Did you receive any recent software updates prior to this issue?

    If you haven't tried any troubleshooting, we would recommend performing a system by navigating to Home > Settings > System > Power > System restart. Then try again and see if that makes a difference.

    With more details, we can isolate the issue. We are waiting for your prompt response.

    Thanks,
    Emman