Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mfh-007
Level 7

no search option, i can not find app i.e prime video, Disney, roku channel

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using Roku express in Australia. there are very few app available to install. There is no search option to search app such as Disney, Prime video. there is not even roku channel. only youtube and netflix is available. is Roku not supported in Austrailia?

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RokuDanny-R
Roku Employee
Roku Employee

Re: no search option, i can not find app i.e prime video, Disney, roku channel

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@mfh-007 

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

In addition, Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States. For more information about Roku Search, visit our Support page here: How do I find movies and TV shows using Roku Search?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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5 REPLIES 5
RokuDanny-R
Roku Employee
Roku Employee

Re: no search option, i can not find app i.e prime video, Disney, roku channel

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@mfh-007 

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

In addition, Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States. For more information about Roku Search, visit our Support page here: How do I find movies and TV shows using Roku Search?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Seekee
Level 7

Re: no search option, i can not find app i.e prime video, Disney, roku channel

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I specifically bought a Disney plus subscription to watch it on my roku,  Disney is not region locked in Australia and i can watch it fine on a computer.  I believe this is an easy fix.  I would have not bought roku if i knew this information.

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Re: no search option, i can not find app i.e prime video, Disney, roku channel

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Search was also removed in germany. Along with Airplay.

Nothing happens here though. I posted it here already, created a support ticket and no real feedback.

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Rodell42
Level 7

Re: no search option, i can not find app i.e prime video, Disney, roku channel

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Well, Danny

You did not answer the problem here.  There is no search option in the home page to even be able to look for any pages at all.  How do you get or find the search option?  Mine says

Home

Steaming Channels

Settings

Nowhere does it have a search option.  I am in the united states'so everything that I would like to download is available.  So to the original question,. Where is the search option at?

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RokuKariza-D
Roku Employee
Roku Employee

Re: no search option, i can not find app i.e prime video, Disney, roku channel

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Hello @Rodell42

Thanks for reaching out here in the Community!

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues with features available in certain regions. i.e. If you are using a device linked to a different location, in the US or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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