Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

live tv channels 18.3 and 18.4 missing from 79763

local channels 18.3 (comet) and 18.4 (charge) in 79763 area code have been missing for close to a year. i am able to pick these up on a separate tuner with no issues in my area. 

 

Roku Device Model: C801X - Roku TV

Serial Number: X00000TRSLSG

Device ID: S06RC07RSLSG

Software Version: 14.1.4 - build 7709-CM

Tracker ID: SG-057-087

 

channels appear when disconnected from the internet but disappear on reconnection. i have tried resetting, unplugging, etc.

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: live tv channels 18.3 and 18.4 missing from 79763

Try setting your ZIP Code in the Roku settings to one nearby.  It seems that if the listings that get downloaded when it connects to the Internet don't include a channel, that channel will be removed.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.