Solving playback issues

[tchgrl854]

I have had a problem lately where I will be watching an episode but when it gets down to the last 7 minutes, it jumps to the next episode. I then have to go back to the episode and fast forward to watch the final 7 minutes. This happened today on the Hulu channel while watching "Drain the Oceans" and has happened more than once. Any ideas on how to make this stop? If you have any information, please email me. Thank you.

[RokuJechealR · Accepted solution]

Hi @tchgrl854,

Greetings from the Roku Community!

We've noticed that some of you are experiencing an issue with the Hulu channel, specifically where it jumps to the next episode while watching "Drain the Oceans". We're here to help investigate this matter further.

To assist you effectively, we kindly request additional information:

• Does this issue only occur when streaming a specific channel or any channels installed on your Roku device?
• Is the problem limited to "Drain the Oceans" or does it occur with all movies/shows on the Hulu channel?

As an initial troubleshooting step, we recommend the following:

1. Remove the affected channel from the Roku home screen.
2. Restart your device.
3. Once your device has restarted, re-add the channel and try playing content again.

If the issue persists, please refer to our support article How to resolve a channel playback issue for additional troubleshooting steps.

We appreciate your cooperation and patience as we work to resolve this issue. Please keep us posted on any developments or findings.

All the best,
Chel