Forum Discussion

TheOriginalTony's avatar
TheOriginalTony
Reel Rookie
10 months ago
Solved

#itvx channel wont load up. Keeps dropping out

Removed.

Updated and restarted Roku

Reinstalled ITVX app, still doesn't work. Goes to splash screen then drops out to Roku menu.

 

app playback
Channel crash
content
Content issue
Playback
  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Hi Community users!

    Greetings from the Roku Community. 

    We appreciate you informing us about the playback issues you've encountered with the ITVx app on your Roku device. We'd be happy to help you determine the cause of this and get you back on streaming. 

    Before we proceed, we would appreciate it if you could provide us with the following details:

    • Error messages prompted.
    • Is this the only app you are having this issue with?

    In the meantime, kindly try the following steps to help you troubleshoot this app:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    We need to make sure that these steps have been done precisely to work. You may also visit this support article related to this: How to resolve a channel playback issue

    We'll be looking forward to your update!

    Warm regards,
    Carly

5 Replies

    • Dago's avatar
      Dago
      Reel Rookie
      10 months ago

      Having the same problem with itvx on all 3 of our roku devices. Flashes up itvx but immediately goes back to home page/menu.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi Community users!

        Greetings from the Roku Community. 

        We appreciate you informing us about the playback issues you've encountered with the ITVx app on your Roku device. We'd be happy to help you determine the cause of this and get you back on streaming. 

        Before we proceed, we would appreciate it if you could provide us with the following details:

        • Error messages prompted.
        • Is this the only app you are having this issue with?

        In the meantime, kindly try the following steps to help you troubleshoot this app:

        1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
        2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
        3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

        We need to make sure that these steps have been done precisely to work. You may also visit this support article related to this: How to resolve a channel playback issue

        We'll be looking forward to your update!

        Warm regards,
        Carly