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dlmarie5
Level 7
‎06-23-2021 12:12 AM

hbo max not on online watch only on tv

i am subbed to hbomax and receive fine on my tv. when i try to watch online on my laptop cannot find in line up and when i do it tells me to sub again. what is up???

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RokuMary-F
Roku Employee
Roku Employee
‎06-23-2021 08:41 AM

Re: hbo max not on online watch only on tv

Hi @dlmarie5,

Thanks for posting in the Roku Community!

Subscriptions purchased through Roku for HBO Max, have you create a separate account during the sign-up process? Use this account's username and password to access your subscription on a participating partner's website or mobile app, just as you would when signing in to the subscription on your Roku streaming device. 

This separate account is managed directly by the provider. Please HBO Max if you need help with this account's username and password.

Please let us know if there's anything else we can help you with.

Thanks,
Mary

 

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