Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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davedeb
Level 7

channels are linking to wrong zip code area getting local channels from out of area

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I live in Canyon/Ada County, but we are getting local channels through other side of state.

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makaiguy
Community Streaming Expert

Re: channels are linking to wrong zip code area getting local channels from out of area

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@davedeb-

Roku devices have no provisions for receiving live over-the-air broadcasts. (Roku TVs with Roku capability built in DO have antenna inputs for this purpose.) So any network programming received on a Roku device must be streamed via one of the streaming channel apps that carry local channels (YouTube TV, fubu, Hulu + Live TV, etc.). It is that channel app that determines which locality's stations you get.

Some (all?) of these channel apps use the location indicated by the IP number assigned to you by your internet provider to determine your location. If your internet provider assigns or changes your IP number to one attached to one of its servers located in a different area, that could change the local stations you are provided.

You can use a website like https://www.iplocation.net/ to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, contact your internet provider and ask to be reassigned an IP in your area.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: channels are linking to wrong zip code area getting local channels from out of area

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@davedeb-

Roku devices have no provisions for receiving live over-the-air broadcasts. (Roku TVs with Roku capability built in DO have antenna inputs for this purpose.) So any network programming received on a Roku device must be streamed via one of the streaming channel apps that carry local channels (YouTube TV, fubu, Hulu + Live TV, etc.). It is that channel app that determines which locality's stations you get.

Some (all?) of these channel apps use the location indicated by the IP number assigned to you by your internet provider to determine your location. If your internet provider assigns or changes your IP number to one attached to one of its servers located in a different area, that could change the local stations you are provided.

You can use a website like https://www.iplocation.net/ to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, contact your internet provider and ask to be reassigned an IP in your area.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Boz
Level 12

Re: channels are linking to wrong zip code area getting local channels from out of area

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Then please explain the purpose of adding a zip code field in the Roku settings.  Thanks.

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renojim
Community Streaming Expert

Re: channels are linking to wrong zip code area getting local channels from out of area

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@Boz, to be honest that's something I'd like to know myself.  It appeared in the settings with one of the recent updates and I've never bothered setting it.  There's the note, "Entering your ZIP Code helps improve TV program information", but I don't get any TV programs on any of my devices.  As far as I can tell it's only for Roku's use as there's nothing in the developer documentation for it, so don't expect it to be picked up by whatever channel/app you're using for your local stations.

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