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cant run channel. its saying i dont have wifi but i do and now it wont let me open any of my channel

I have reset my roku and everything and ive also set up the wifi connection, its saying that my wifi connection is excellent but when i click on a channel to watch something it keeps saying cant run channel. Its saying that i need to check my network when i have many times. what am i supposed to do

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2 REPLIES 2
DBDukes
Community Streaming Expert

Re: cant run channel. its saying i dont have wifi but i do and now it wont let me open any of my cha

@b_michael567 

Let's get a bit more information. What is your device model number and OS version/build?

Settings > System > About

What app are you trying to run? If multiple, list three where you have the issue.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

makaiguy
Community Streaming Expert

Re: cant run channel. its saying i dont have wifi but i do and now it wont let me open any of my cha

@b_michael567-

Since we've gone more than 24 hours without answers to @DBDukes' questions..

Your problem may have been caused by an update to your router which affects some Roku models. The update changes the router's wifi connection parameters for the 2.4 GHz band from b/g/n to g/n. This has been reported with equipment from Comcast/Xfinity, Cox, and more recently AT&T, but there may be others.

Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect. The fix is to switch the router 2.4 GHz configuration protocols from the g/n wifi set by the update back to b/g/n.

If you don't have access to your router's configuration controls or just don't know how to do this you may have to have your internet provider do it for you.

Step-by-step post from @AvsGunnar for Comcast/Xfinity users: https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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