Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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AngelaR
Level 8

Re: apple tv+ videos not available

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I’ve done something similar: I move my Roku device to a different tv and start whatever isn’t working and then move the device back to my original tv. It usually works but your idea is so much better/more convenient. Next time, I’ll try starting the show on my iPad or iPhone first. Thanks!

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slvslv
Level 7

Re: apple tv+ videos not available

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FINALLY A SOLUTION!!!  Just saw this posted on Reddit.  It absolutely worked for me.  Simply change your AUDIO settings as follows:

Settings -> Audio -> HDMI -> change “auto detect” to Dolby Digital.

No restart required.  Thank you "MeatyOchre!"

https://www.reddit.com/r/Roku/comments/ms1h19/apple_tv_channel_not_working_video_not_available/h9r6p...

Zario
Level 7

Re: apple tv+ videos not available

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Yes!!! Finally a permanent solution! Thank you 

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JNZ
Level 7

Re: Apple TV App - Video Unavailable

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I'm having this exact problem. I've tried the same things with no luck. I've talked to both Roku and AppleTV+ support, and no help. Frustrated!

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AngelaR
Level 8

Re: Apple TV App - Video Unavailable

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This worked for me for two weeks. I wanted to watch the season two finale of Ted Lasso this morning and OF COURSE this fix no longer works. 🤬

 

Edit:
I tried again and in the time it took to type the above paragraph it worked again. 

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bozlax
Level 8

Re: apple tv+ videos not available

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@slvslv wrote:

FINALLY A SOLUTION!!!  Just saw this posted on Reddit.  It absolutely worked for me.  Simply change your AUDIO settings as follows:

Settings -> Audio -> HDMI -> change “auto detect” to Dolby Digital.

No restart required.  Thank you "MeatyOchre!"

https://www.reddit.com/r/Roku/comments/ms1h19/apple_tv_channel_not_working_video_not_available/h9r6p...



For my Roku 3800 I had to go "Settings" -> "Audio" -> select "Stereo" instead of "Auto (DD)". Just fyi.

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MichaelDB
Level 7

Re: apple tv+ videos not available

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Your solution works for me – thank you! I’ve been looking for the solution for so long. And it’s frustrating that Apple‘s channel behaves this way!

I appreciate the post!

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NatyA112
Level 7

Re: Apple TV App - Video Unavailable

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Thank you so much! I had tried everything and when I saw your suggestion I ran and changed to 4K 60hz and BAM! It worked!! *Virtual double high five*


@Techrules wrote:

Hi,

I had this same issue and was able to resolve by turning off auto detect video on the Roku settings.

I changed my setting from 4k HDR 60hz to 4k 60hz. I was able to play all videos after this change 


 

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Bishopw
Level 7

Re: Apple TV App - Video Unavailable

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Resetting the Roku video from autodetect to 4k-60 Hz worked perfectly for me for my Samsung QLED display. I now receive Apple TV and can watch Foundation!  I noted that 4K-60 Hz UHD does not work. Thanks!

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4K-K4
Level 7

Re: Apple TV App - Video Unavailable

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Thanks, that worked for me. However, the Roku stick worked great after initial setup right out of the box. It wasn’t until after the 3 episode that we tried to watch that it started showing the Video Unavailable message. Roku stick 4k V.2021

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