Channels & viewing

[teleute00]

Since the YouTube app update the other day (web_20241209_14_rc00) every time we start a video it just sits there on a black screen for about 5 seconds.  Usually it will play properly afterwards, but not always - there have been occasional freezes or buffering issues after that point as well.  It was working perfectly fine until a couple of days ago, and I'm not having this problem with any other apps.

Roku is a 4802, fully updated.  I've tried changing the video settings to different resolutions, and having both yes and no for the setting about whether it automatically changes the video resolution to whatever the source is - nothing worked properly.  That being said, having that auto setting on did *change* the behaviour - with that it would load somewhat faster, but like a couple seconds into the video, and then after a couple of seconds start buffering for ages, usually multiple times.  Anyone else seeing this, and any other possible settings I can try to mitigate this? Is there any sense even trying to report it to YouTube?

[SEspider]

There are threads upon threads upon threads on this issue and all are locked without any actual solution, nor answer being given.

Steps I've taken to TRY (and failed) to resolve this issue.

 -Uninstalled and reinstall the YouTube app.

-Checked for app updates (n/a)

-Checked for Roku software updates (n/a)

-Unplugged the TV for 10 minutes

-Reset the router

-Reset the TV's internet connection

NOTHING WORKS!!

Only the YT app is affected. And it's on a Westinghouse Roku TV with the Roku build 14.0. All I get when clicking the app is the start sound (when it does play) and a black screen. I've left it on for an hour (a screensaver pops up after 5 minutes), while I did other tasks. The app simply refuses to load

 There is no photo of this because all you would see is a black screen. I have video, but the last time I uploaded a video for tech support, YT banned me for 3 months! In the video, all you would see is the clicking of the app and it going black without even showing the logo upon "loading."

#youtube #rokutv #westinghouse

[renojim]

@teleute00, try:  https://support.google.com/youtube/?hl=en

[RokuTakashi]

Hi, @teleute00 

Welcome here to the Roku Community!

We understand the issue you have encountered with the YouTube app, which goes to a black screen when watching videos. We're here to refer you to the right support to address this issue.

We advise you to contact YouTube support directly and let them know about the issue you have encountered. Once acknowledged by their team, they can look into this and may provide a workaround or develop an update with their app to resolve the issue.

For more information, you can contact them at YouTube | Google Help

We hope this will be resolved soon, and let us know if you have further concerns or inquries.

Best wishes,
Kash

[teleute00]

I did report it there - shockingly I got a response, which was unexpected given prior dealings with them.  However, it was not at all useful, just telling me to either do things I'd already said I did, irrelevant things (like rebooting my router, which makes no sense here but I tried it anyway), and had stuff about Roku TVs when I'd specified my model number (which is not in fact a Roku tv).

Anyway, I'll keep poking there, but in the meantime I'm still curious if anyone else is seeing this - and maybe they can report too, maybe that'll help - or it there are any other settings I can try to change to work around this.

[teleute00]

So when reinstalling didn't help, their only response was "We recommend leaving feedback about the issue you're experiencing. This will help our engineers identify the problem and hopefully resolve it in a future update. To do this, please tap on your profile icon on the YouTube app or website > Help & Feedback."

Not a great sign, but...we shall see.

[RokuRiamie-D]

Hi @SEspider, @teleute00,

Greetings from the Roku Community!

We understand that your YouTube app is only showing you a black screen, we would like to coordinate this with our Roku-appropriate team for review. Please provide us with the following details.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the app and press the star (*) button)

We look forward to your response.

Cheers,
Riamie

[teleute00]

My issue was different than the other one mentioned here - but additionally, they seem to have released a patch that fixed it (it was better yesterday, and I looked and the app version now starts with 20241211 instead of 20241209.

[RokuTakashi]

Thanks for the update. @teleute00 

We're glad to hear that the issue has improved due to the YouTube app's update.

If the issue persists, keep us posted in this thread so our team can continue to assist you.

Best wishes,
Kash