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YouTube switched to my roommates account

YouTube switched from my account to my roommates account mid video and without the confirmation code prompt. Her account was not one of the three logged in options that I chose from when I initially opened the app. As far as I know, she has never logged in to my tv so I just find it really weird that it actually worked. I have no idea if she’s using my tv for some reason when I’m out or if it was something that happened accidentally when she was using the living room roku tv that day(not linked to my tv in any known way).

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube switched to my roommates account

@Pinklighter15

Thanks for the post.

Have you tried re-authenticating your account credentials on the channel to see if the issue happens again?

If this issue occurs once more, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more specific details, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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