Channels & viewing

[nokelho2]

I have a roku and I used to be able to mute ads or videos by using the side mute button.

As of a few days ago, I can still use the mute button as long as an ad isn't playing.

Now if the ad is playing and I hit mute, it pauses the ad instead. Any other time the mute button works as intended.

[Strega2]

I haven’t watched youtube in a few years so I have no knowledge of that but it sounds pretty clever – in an evil sort of way.  😀

This could make a strong argument for Roku players instead of Roku TVs – that is, I assume there’s no way they could intercept the mute on your (non-Roku) TV remote.

[RokuCarly]

Welcome to the Roku Community, @nokelho2!

Thanks for informing us about this. We'd like to suggest some troubleshooting steps to help you refresh the system of your Roku streaming device.

Before we proceed, could you please confirm if YouTube is the only app affected by this? If not, could you also let us know the affected apps?

In the meantime, please try rebooting your Roku device by navigating to its Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. Also, try rebooting your physical Roku remote by following the steps provided in this support article: How to fix your Roku voice remote that is not working

Please keep us posted on how it goes and we'll go from there.

Best regards,
Carly

[codeboy]

this is a wrong answer entirely.  Roku does indeed stop the mute button (in live tv is where i saw it) from working on your tv when its an ad, and sometimes inadvertently when it isnt.  I have not checked lately because i gave up, if i want mute or care anymore i grab my real remote for the tv and mute as it works 100% of the time.  This wishy washy roku mute is bypassable

anyway my response is not directly youtube related so please delete it.  I cant find a delete option

[russm2850]

My experience falls in the apps I use on my roku. I have Philo and Amazon Prime streaming into my tv. I only have a roku device. When I watch a show on either Philo or Prime, and I use the mute function on the roku remote, it works fine during the show. It mutes indefinitely until I unmute it. However that being said, when an ad starts on any channel and I mute it, after five seconds it 😒UNMUTES😒 itself as if by magic. I hit the mute a SECOND time, and it mutes again for a few seconds then it magically unmutes it a second time!!! Then I hit the mute a THIRD time and THEN it stays muted!!!  THREE TIMES I HAVE TO HIT THE MUTE FOR IT TO STAY MUTED!!!!

TELL ME SOMEONE ISN'T MONITORING THIS THING AND MANIPULATING IT~~ only overrides my mute command during their **bleep** advertisements???  C'mon People WAKE UP!!!