Forum Discussion

markey's avatar
markey
Newbie
3 years ago

YouTube TV DVR hangs on playback

I have one Roku Express that will play a recorded show and a second Roku Express that will not play the same recording.  The recording was done with YouTubeTV.  The Roku Express that allows the recording to playback is closer to the router than the other, so I switched the Roku Express devices.  The trouble followed the same Roku Express, even though it was now located closer to the router and I had no issue at all playing the recording on the Roku Express that was now located farther away from the router.   The Roku Express that allows playback is at least a couple years older than the Roku Express that does not allow playback.   Additionally, YouTubeTV allows for other versions to be played and none of these would play back either on the one newer Roku Express.  

17 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello markey

    Thanks for reaching out here in the Community!

    Does the issue only occur on a specific channel or across other channels installed on your Roku device?

    If you haven't tried it yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Let us know how it goes!


    Regards,
    Karla

  • CD82's avatar
    CD82
    Reel Rookie
    3 years ago

    I followed all the steps you outlined and still the show recordings will not play.  Recordings from other channels will play.  The channel that will not play the recordings is NBC.  So frustrating!

  • CD82's avatar
    CD82
    Reel Rookie
    3 years ago

    I did all the steps as well but the problem continues with shows recorded from NBC.  Other recordings from other channels all work great.  So frustrating as I believe it is not youtube TV or nothing would playback. Help!

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi CD82

      Welcome to the Roku Community!

      Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?

      With detailed information, we will be able to assist you better.


      Warm Regards,
      Lianna

      • jhmosow's avatar
        jhmosow
        Binge Watcher
        3 years ago

        For me, I never get an error message. It just keeps spinning. The problem is on more channels than not. I have had the problem for about a year but worked with YouTube TV support on the issue. After several months of providing logs and screenshots, they determined the problem was not on their side.  As I mentioned in an earlier post, if I use the LG TV YouTube TV app, I have no problems on the same TV.

  • BipolarGirl48's avatar
    BipolarGirl48
    Binge Watcher
    2 years ago

    Buy the cloner alliance device it will record any device can be used its a dvr a compatible dvr for all streaming devices.  They are pricey  at 150 ish. Hope it helps