Channels & viewing

[Jaymotor]

I tried removing app, reinstalling after logging back in- same problem. Roku device has latest software. Tried shutting everything down and restarting-same problem. 

[RokuERey · Accepted solution]

Hi @Jaymotor,

Welcome to the Roku Community!

Thanks for letting us know about this issue and for trying to troubleshoot. If the troubleshooting steps don't work, we suggest reaching out to the channel support team for extra help. They might need to give an update to fix this. It's important to note that Roku only hosts the channels available on the platform.

You can reach them out here at Xfinity Customer Service - Contact Us.

Just get back here and share with the Community if you need help.

Best regards,
Rey

[Jadiii]

Was this ever resolved? I have 3 roku in my home all on same network. 2 are a couple of years old and they work fine and I have access to all of my Xfinity content and live TV but the new TV model I can only see past movie purchases I have made.  Clearly not an Xfinity issue if the Xfinity stream app works on other devices. I have done all of the recommend restarts, deletes, re-installs recommend.  Please advise. 

[renojim]

@Jadiii, Xfinity is solely responsible for how their app works.  No one from Roku could possibly help other than to give the old remove/restart/reinstall advice.

[andyross]

I believe the Xfinity app will only show live TV if you have a TV subscription, and it is connected to your home network. Verify that it is on the right WiFi network.

[Jadiii]

Thank you.  I have other Roku devices in the same home / same network that work fine. Just not the newest TV.  

[RokuJharra-Q]

Greetings here in the Roku Community, @Jadiii!

Thank you for reaching out and sharing the issue you’re experiencing with the Xfinity Stream app on your Roku TV!

To enhance your Roku device's performance, you might consider following these steps:

• Clear Cache and Data: Navigate to Settings > System> Advanced system settings > Network connection reset.
• Restart the Device: Navigate to Settings > System > Power*System restart.

If the issue continues, we recommend that you contact Xfinity Support directly for further assistance. Please note that the channels and apps on Roku are created and maintained by their respective providers.

Thanks,
Roku Community Team

[WaltNich]

It is obvious that Roku is in denial.

If they had a fix, it would be fixed. Problem looks to be over their head.

Xfinity is competitor, don't expect them to help either.

Expect that when they speak up again they will put it on you.

imho

[andyross]

Roku has nothing to do with it. The app is written by Comcast. It talks to Comcast servers to check what services are available. Maybe there is a limit to the number of Internet connected TV devices they will allow?

Other than verifying the correct WiFi and Comcast account are being used, it's up to Comcast to figure it out.

Comcast does have their own community forum: https://forums.xfinity.com/ 

[RokuTakashi]

Hi, @WaltNich 

Thanks for posting, and welcome to the Roku Community.

In-app purchases and subscriptions are directly managed by the channel provider. It is recommended to contact Xfinity directly and inquire for further assistance. Their support team can advise you with a resolution to address the issue.

To contact them, kindly refer to Xfinity Support

We hope this will be resolved soon, and let us know if you have further concerns or inquiries.

Thanks,
The Roku Community Team.