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Timatual1
Reel Rookie
‎10-19-2022 05:33 AM

Xfinity Stream app can't access saved recordings

This did not work for me. Any other suggestions 

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3 REPLIES 3
RokuKariza-D
Retired Moderator
‎10-19-2022 08:42 AM

Re: Xfinity Stream app can't access saved recordings

Hi @Timatual1

Thanks for reaching out here in the Community!

Could you tell us specifically about the issue you're experiencing? What are the troubleshooting steps you've tried? Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Timatual1
Reel Rookie
‎10-19-2022 11:59 AM

Re: Xfinity Stream app can't access saved recordings

Hi. All of my recordings aren’t showing up on the xfinity stream app that are on my DVR. I’ve tried to delete and reinstall the xfinity app and it did not help. Thanks for getting back to me.

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RokuKariza-D
Retired Moderator
‎10-19-2022 03:14 PM

Re: Xfinity Stream app can't access saved recordings

@Timatual1

Thanks for the reply.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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