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bruce62
Newbie
‎05-30-2023 07:16 AM

Xfinity App Error 00287 This Video Cannot Be Played on all Roku Devices.

this has resurfaced, and no, resetting the Roku does not work, any other useless tips ?

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2 REPLIES 2
RokuMary-F
Community Moderator
Community Moderator
‎05-31-2023 10:37 AM

Re: Xfinity App Error 00287 This Video Cannot Be Played started 11/06/2022 on all Roku Devices.

Hi @bruce62,

Thanks for your first post in the Roku Community!

We appreciate your effort to reach us and We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

  • When did this issue first start occurring?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Do you receive any error codes or messages? If yes, please let us know.
  • What specific troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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martinmca
Binge Watcher
‎06-03-2023 02:09 PM

Re: Xfinity App Error 00287 This Video Cannot Be Played started 11/06/2022 on all Roku Devices.

I have noticed the inability to play anything from the Xfinity app whether thru the Roku or the TV directly when not using an Xfinity internet modem.  My experience is there's no fix unless you have an Xfinity modem.

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