Channels & viewing

[ikxmichelle]

I’ve been trying to watch the movie “The Honeymooners” with Cedric the Entertainer… when playing it, it’s not the same movie at all. It’s been like this for a while. I see there’s plenty issues like this…when does it get fixed?

[RokuMary-F]

Hi @ikxmichelle,

Thank you for reporting this issue to Roku Community! 

We have included many updates and fixes in our latest 10.0 software release that we believe should resolve this issue.

Please perform a system update by going to Settings > System > System Update and verify if this issue is now resolved under OS 10.0.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team in further investigating this problem.

Thanks,
Mary

[StreamerUser]

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@RokuMary-F wrote:

Hi @ikxmichelle,

Thank you for reporting this issue to Roku Community! 

We have included many updates and fixes in our latest 10.0 software release that we believe should resolve this issue.

Please perform a system update by going to Settings > System > System Update and verify if this issue is now resolved under OS 10.0.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team in further investigating this problem.

Thanks,
Mary

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@RokuMary-F  This particular content issue has been a problem for several months (see previous threads).

Please follow up with the content engineers instead of asking users to check for updates (this is a server-side content management problem/solution).