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ValleyGEW
Newbie
‎09-04-2023 07:12 PM

Wrong movie played for Taking Chance

Thought the description was correct, the movie certainly was not. I’m curious how that could have happened. 

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator
‎09-05-2023 11:56 AM

Re: Wrong movie played for Taking Chance

Hi @ValleyGEW,

Greetings from the Roku Community!

We understand that you're unable to enjoy the movie that you wanted to watch when you just want to sit down and relax. This is something that we understand the most. Please be advised that we will pass along your information to the appropriate Roku team for further investigation into this issue that you're experiencing.

We appreciate your patience and understanding in the meantime.

Regards,
John

John
Roku Community Moderator
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esteban88
Reel Rookie
‎09-06-2023 01:08 PM

Re: Wrong movie played for Taking Chance

I noticed a similar issue but with the title Christmas Princess & it plays the movie A Christmas Princess instead.

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RokuTakashi
Community Moderator
Community Moderator
‎09-06-2023 03:53 PM

Re: Wrong movie played for Taking Chance

Hi @esteban88

Thanks for the post.

We would like to know more about this issue so we can address it and correct the content mixup. Could you send us an image of the expected movie to be shown and the movie that is displayed?

This would help us better understand the issue, and we look forward to your response.

All the best,
Kash

Takashi O.
Roku Community Moderator
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