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Playride
Level 7

Wrong city/state on new 2nd house Ultra

We bought a 2nd house in Florida and took down our Roku Ultra.  Connected to the new Wowway internet service provider and did a factory reset.  Everything went as expected, but when it came to the advertising and especially Paramount+ Live it’s apparent that our Roku thinks we’re in Detroit MI.  We’re really in Panama City FL and our original home is in Tennessee.

Why does our new 67.73.14.xxx address think we are in Michigan?!?!

#ultra #setup

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3 REPLIES 3
MilesT
Level 14

Re: Wrong city/state on new 2nd house Ultra

Check address on Roku account and payment cards in use? 

If a separate subscription, check their addresses too.

Not a Roku employee
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Playride
Level 7

Re: Wrong city/state on new 2nd house Ultra

Nothing I have is a Michigan address.  Billing address is Tennessee.  ISP Wowway is in Colorado.  But CBS 62, Southfield MI is my “local tv” in Florida on Paramount+ 

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makaiguy
Community Streaming Expert

Re: Wrong city/state on new 2nd house Ultra

@Playride-

Since Wowway is your ISP and assigns your IP number, this is a question for Wowway.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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