Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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G3
Level 7

Why is YouTube not working on Roku TV?

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I'm having trouble getting YouTube to work this morning. It has always worked fine before, but came up with a message saying that it could not open because there were too many channels on my device. I tried it a few times just to be sure it wasn't an error. At the time I had not added any new channels for more than a month. Since I have seen this message, I have deleted several channels we no longer use. In addition, I have restarted my device, uninstalled YouTube restarted my device and reinstalled YouTube, checked for updates although none were available, and searched through any screensavers that might be deleted as I had run across that suggestion in one other similar problem posted on the forum. None of these things have fixed the problem.

As far as the info I've read that you need my model number is 3930RW - Roku Express, the serial number is X00400UTC81S (S009205TC81S), the software version is 10.0.0, the build is 4209-AE, the time stamp says 2021-09-14T14:31:20Z, and the issue ID is 1S-369-511

The only step to duplicate the problem is to select YouTube and click OK.

1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube not working Sept 2021

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Hi everyone,

Thanks for the posts and your patience while we worked to resolve this issue. We have identified the cause and this issue has now been fixed.

For clarification, if you are experiencing an issue with Youtube (or other channels) that state the channel could not run because it could not be reinstalled from the network, please apply the latest fix by following the instructions below to manually check for a software update.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for update.

If you are experiencing another issue, not related to what has been described above, we would recommend creating a new post stating what the issue is in detail.

We will be closing this thread out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

35 REPLIES 35
StreamerUser
Level 20

Re: YouTube not working Sept 2021

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Known solutions/workarounds for YT not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Remove app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

7) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

😎 Completely unplug power from Roku for 10-15 minutes - try again

9) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute

WillowScale
Level 7

Re: YouTube not working Sept 2021

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Hi. I have the same issue with YouTube and Spotify. It was also doing it with Pluto Tv but after a factory reset it started working. Still YouTube and Spotify have the same issue. I have tried every single thing on this list (except for SD card mine does not have one). So does anybody have any solutions

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level003
Level 8

Re: YouTube not working Sept 2021

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@StreamerUser wrote:

Known solutions/workarounds for YT not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Remove app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

7) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

😎 Completely unplug power from Roku for 10-15 minutes - try again

9) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute


NONE of these helped me.

allen2
Level 7

Re: YouTube not working Sept 2021

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I unpluged my se roku for 4 seconds or so, came back on and when i clicked on youtube, it started to load youtube up, now it works, but who knows for how long, problem just started today.

Tried update first didn't work.

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Natasha10
Level 7

Re: YouTube not working Sept 2021

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I've hadTHE SAME PROBLEM for 2 days now,I've done everything you have and have the same issue..we have 4 rokus that are all the same and its only happening on 2 of them.super frustrating nothing is working.

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Jeffmattz
Level 7

Re: YouTube not working Sept 2021

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Why are you guys not fixing the issue with youtube. We bought rokus only to use YouTube.

RokuKariza-D
Roku Employee
Roku Employee

Re: YouTube not working Sept 2021

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Hi everyone,

Thanks for the posts. 

Do you get an error message when you try to access the channels installed on your Roku device? If you're receiving the error 'Can't run channel', visit this thread or this link for updates.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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GreParo
Level 7

Re: YouTube not working Sept 2021

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I had the same issue with You Tube TV, so I uninstalled it and now cannot reinstall You Tube TV (it does not even show up in a search).   What now?  I bought the Roku sticks in order to watch You Tube TV>

Debbie3174
Level 7

Re: YouTube not working Sept 2021

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I have been having the same issues as described above. I also got message to delete channels.

It's all the same, and I have tried all the "fixes" as stated above.      NOTHING  WORKS!!!!!!!!!

Awful STRANGE same thing is happening to so many of us at the same time.  ROKU needs to fix ASAP!!!!