Probably an issue with the Roku servers or the TV manufacturer servers (assuming you have a TCL RokuTV). You’d need to contact TCL support here: https://support.tcl.com/contact-us
~ Jordan
I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan
Roku Express+ 3910X