I’m not the original, but I did migrate from satellite. One of the steps dtv stream had me take was to setup a new email for my login and it didn’t resolve. So frustrating.
I was able to resolve the issue.
The problem is for those that are migrating from another att video service, e.g. DIRECTV satellite and that account was linked to myATT. If you used the same email as the myATT login or the same email as your previous video service, the Roku app will not work even though other apps (iPhone or Apple TV) work just fine.
the solution is to open a new DIRECTV Stream account with an unrelated email and DO NOT LINK this account to myATT. Note when ordering a new DIRECTV Stream service there is an option to use a previous ATT email - DO NOT USE. Set up DIRECTV Stream as if you have ZERO relationships with ATT.
I then had to call ATT and cancel the previous account (i.e. the one that was linked to myATT and that used the same email as DIRECTV satellite) that wasn’t working on the Roku device
This is what I did and it worked for me.
I did all of above — was a DIRECTV satellite customer, switched to DTV Stream, set up a Stream account with a different email address (given my DIRECTV.com and ATT accounts were/are linked). After multiple subscriptions, testing, and cancellations and restarts, finally was about to access the Stream app on iPhone and 1 fire stick TV, but have not been able to access Stream on another fire stick TV or a ROKU TV. Each throws a care code 902 upon login attempt with new Stream credentials. So doesn’t appear to be specific to Roku or Fire; apparently an ongoing conflict with deactivated Satellite. No one at DIRECTV Stream has been able to resolve. About to execute final cancellation — after days of vacation time wasted. DirecTV should be harshly reviewed for what they’re putting long time customers through, while still charging a bundle for Stream. Clearly no regression testing. Had been with DirectV since ‘83 — loyalty now well beyond exhausted.
Just following up on my situation. After trying additional email addresses for the userid, we created a new DirecTv Stream account using a new email address. This new account worked. We then closed the former account. I hope this helps.
THIS IS ABSOLUTELY THE SOLUTION.
Same email is linked to ATT and DIRECTV/STREAM. Once I changed the login to the ATT only I was able to login to each device.
Originally I bought and EERO Mesh to get a quicker MBPS delivery.. no solution. I bought a new Roku 4K device.. no solution. I bought a Amazon Firestick.. no solution.
I updated my email... and now I can log into everything no problem.
