Account, payments & subscriptions

[Hostile]

I just purchased the MGM subscription services through Roku and now I cannot find the contents except the few that's on the Roku app. And that's aggravating trying to locate MGM through Roku app. I have to keep on scrolling insurgent do I find something that says MGM.

I browse through the community I can't find nothing.

Someone please help me. My girlfriend is driving me nuts because I'm aggravated at not being able to locate MGM subscription services full content

(PoC TCL/Roku TV. Sucks. Updates. You're being the middle of watching a movie it freezes because of an update)

[RokuERey · Accepted solution]

Hi @Hostile

Thanks for keeping us posted here in the Roku Community!

We regret to hear about the experience you have on your MGM subscription.

If you purchase the MGM through Roku Pay, then you will only have access to the MGM content through The Roku Channel.

You will be able to find MGM-specific content by navigating to The Roku Channel, scrolling down on the left-hand side to Premium, and then finding the MGM channel to view content.

Keep us posted if the information provided helps you out!

Best regards,

Rey

[geraldgroves]

Yeah, that is the dumbest **bleep** Roku!  I will NEVER subscribe to any premium channels through your app again! I didn't know when I subscribed to MGM+ through Roku that I wouldn't be able to watch it using the MGM+ app.  NEVER AGAIN!  That's a crock of **bleep**!  I just cancelled my subscription. 

[Jimmy005]

Yeah 100% I thought I would be able to watch it on my phone also so wrong Roku BS!!!

[RokuJechealR]

Hi @Jimmy005,

Thanks for taking your first post to the Roku Community!

Please be advised that if you have a subscription through Roku Pay, you can only view entertainment from your Premium Subscriptions on Roku devices, at TheRokuChannel.com, and on the Roku mobile app. Terms and Conditions apply. A temporary authorization hold for the subscription trial may appear on your payment method.

However, if you have a subscription through a channel provider, you should be able to watch their content on other devices as long as the channel provider supports those devices.

Moreover, for more information about the channel's functionality and supported devices, you'll want to contact the channel's support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

If you have any other concerns or questions, please let us know.

All the best,
Chel