Forum Discussion

Jg26's avatar
Jg26
Newbie
2 years ago
Solved

When trying to search for anything, I get "no search results.

Roku Home Screen search is not working again.   Network connections and system upgrade are fine.  Existing channels work.   Can’t search or add new channels from Home Screen. 
Where to Watch
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Tonyoshi08,

    Welcome to the Roku Community!

    We understand that you are not getting any results when you try to search Paramount Plus to add it to your Roku home screen. We would be more than happy to sort this our for you.

    We suggest you add the Paramount Plus app using the Roku mobile app. Install the Roku mobile app on your phone, log in with your Roku account, and follow the steps below.

    1. On the Roku mobile app, browse the categories and genres, search to find a specific app, or go to the Store
    2. Select an app to view more information
    3. Select Add channel and follow the instructions to install the app on your Roku device

    If the app is still missing from your Roku device after adding it through the Roku mobile app, go to Settings > System > System update > Check now on the Roku device.

    For reference, please visit our Roku Support article: How to add apps to your Roku streaming device

    We hope to get this sorter out soon. Please let us know if the issue persists.

    Cheers,
    Riamie

LaurainFl's avatar
LaurainFl
Newbie
2 years ago

I see there was a problem back in March of last year apparently . Anything I search for any letter I start with says no results found modify your search, etc. The last time this happened it was roku problem on their end. It would be nice to get some kind of notification instead of people factory, resetting their TVs, which did not help. I am not resetting, my TV and going through all of that hassle. I’m just going to patiently waiting. Hope that they fix the problem. Again, it would be nice to have some kind of notification that it will not be working for a day or whatever. 

  • Lab840's avatar
    Lab840
    Reel Rookie
    2 years ago

    I am having the same issue.

  • Rebelone's avatar
    Rebelone
    Newbie
    2 years ago

    Same here. The device plus the app on my phone.

    • GHogsten-129's avatar
      GHogsten-129
      Newbie
      2 years ago

      Same issue here all three of my Roku units the remotes and even the app on the phone. Say no search results.

      I wish Roku would give us a status update so we don’t go nuts going through all the usual checks on our units.

      • RokuRey-V's avatar
        RokuRey-V
        Community Moderator
        2 years ago

        Hi Community users,

        Thank you for bringing the current issue to our attention. We encourage you to give it another try. If the issue persists, please provide the following information to help us investigate the issue.

        • Roku device model, serial number, device ID, and software OS/version (located in Settings > System > About)
        • Could you also provide the Tracker ID (when the issue occurs, use your Roku remote's microphone button to say "Get Tracker ID," or press Home 5x and Back 5x quickly)?

        Please stay tuned for further updates on this thread. Accepting this as a solution for everyone's visibility.

        Regards,
        Reyn