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pjeffers84
Level 7
‎09-29-2021 01:24 PM

What do do when an app isn't the most recent version

I was having issues with the Paramount Plus app missing episodes of shows, and contacted them. They asked me to update the app to the most recent version 8.0.36.  Easy I thought. 

Went to my Roku to update, and got a message all channels were up-to-date. Version listed is 6•build 20210909, clearly not the most recent. 

Roku itself is up-to-date. Can anyone tell me how to get the most recent version of the app?

 

Thanks!!!

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makaiguy
Community Streaming Expert
‎09-29-2021 05:46 PM

Re: What do do when an app isn't the most recent version

@pjeffers84-

Version numbers may be specific to your Roku model for some channels.

On my Streaming Stick+ (3810) I have Paramount+ ver 5.6 - build 2021070304 and it also says it's up to date.

But for the belt-and-suspenders approach, this should assure you've got the latest version for your model:


Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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