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sierradane
Level 9

WeatherNation will not load

For the past couple of days, the channel WeatherNation will not load.  The first day, I updated the channel then did a system update and reboot and that helped it to load.  Now, this morning on Nov 16, same thing.  WeatherNation WILL NOT load.  Anyone else having this problem?

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: WeatherNation will not load

Hey @sierradane

Thanks for reaching out.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
  2. Restart your Roku device: Navigate to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If after attempting the suggestions above, you are still experiencing the same issue from a single channel while content from other channels plays fine, contact the channel's customer support team to report the issue and get help. Many channels on Roku are developed and maintained by the channel provider themselves.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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