Forum Discussion

JBaller's avatar
JBaller
Reel Rookie
2 years ago

Washed out colors when streaming some content from the Peacock TV channel

John,   Respectfully, quit dicking us around. This thread is 9 pages long of people reporting the same issue for months. Peacock HDR is broken on Roku. Period. Full stop. This thread blows up e...
app playback
content
Content issue
Playback
mmanley11's avatar
mmanley11
Reel Rookie
10 months ago

So back to a post I made during the Olympics.  The picture of LIVE shows (GB v PHI tonight, NE vs BAL yesterday) is faded and unwatchable.  The Peacock app itself on Amazon Fire Stick is fine. On my iPad is fine.  Only oh ROKU does it fail. Every other show on Peacock on Roku looks great. The captions on the live video are in a crisp black box, but the actual live even I want to watch is horrible. 

Now, don’t come at me about settings, etc.  This is a built-in ROKU Samsung TV. I’ve checked every setting and reinstalled the app, etc., every time this happens - last NFL season, Tour de France, Olympic, this NFL season - and nothing changes.

Also nothing changes from Roku.  How can this NOT be fixed??  

We’re in the market for a new TV soon.. guess what.. not a Roku TV.  

  • LAF1's avatar
    LAF1
    Newbie
    10 months ago

    Same here. Just subscribed tonight and it’s awful. I’ve tried every setting and nothing helps. If this is the way it is, I’m not going to waste my money. 

  • kcarson's avatar
    kcarson
    Newbie
    10 months ago

    Just added Peacock for the football game tonight and get sound but no picture. Every other app works fine.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, kcarson!

      Thanks for letting us know about experiencing a playback issue on Peacock TV app. We'd be happy to suggest some steps to help you troubleshoot this app.

      If your subscription is not billed via Roku, we highly recommend the following steps:

      1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
      2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
      3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

      However, if you are billed via Roku, we highly recommend performing a system reboot only. There will be no option to remove this app since you have an active subscription via Roku. 

      Let us know how it goes and we'll go from there. 

      Warm regards,
      Carly

      • Susxmedic's avatar
        Susxmedic
        Newbie
        7 months ago

        So here I am wondering why I have washed out colors when streaming any program on my Roku TV peacock app... A quick internet search reveals that this has been a problem for over a year and apparently is unresolved still. I've read about the workarounds disabling HDR in the developer menu, uninstalling and reinstalling.. why has this not been fixed! I just got a free subscription to peacock included with my Comcast and can barely watch anything streaming because of washing out.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Hi, mmanley11.

    Thanks for letting us know about this. Please be informed that the team is aware of this issue and is currently investigating it. 

    We'd like to include your device in the process and we would appreciate it if you could share with us the following details:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be looking forward to your response and once again, appreciate the photos you've provided.

    Warm regards,
    Carly