Channels & viewing

[Rgtiowa]

Update - we just saw a view from a different camera and the picture was fine.  The washed out color seems to be from only some cameras.

[Davealgrem]

My TV did not give me the option to remove the Peacock tile! Other tiles I could remove but not this one

[df9]

Fix the issue! Stop asking for a million questions when everyone is having the same issue and one person fixed it shutting off HDR quality. Ridiculous!

[RokuJohnB]

Hi @community users,

Thank you for keeping us posted here in the Roku Community!
We'd love to take a closer look into this issue that you're experiencing. Could you send us a photo of your running problem? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[Muzikality]

John, people have been providing information as well as trying your (Roku) troubleshooting methods, and Peacocks.  Both companies are pointing fingers, and us clients are suffering. Please stop asking the same questions and just use your tech resources actually figure it out 

[jrenzo101]

John - I posted photos representative of what the group is experiencing. Check page 3 of this thread. 

[df9]

The thread is 5 pages with examples!!

[AdamRod17]

Yes this is ridiculous.  Is this issue being addressed or no?  

[Squinky]

I like many people are having the same issue with only SOME college football feeds and some content on Peacock and a few other channels. My main difference is that unlike some other earlier posts I do have the options for dark HDR, etc. but they're all bad and only disabling HDR completely looks reasonable.

Try Super Mario Brothers Movie for an example.

[RokuERey]

Greetings Community users,

We're sorry for the inconvenience. Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information available, we'll be able to relay this to the right team.

Please keep us posted.

Thanks,

Rey