Channels & viewing

[4944lazy]

This continues to be a problem with Roku playing video downloads from YouTube that are in English, Roku plays in various other languages, not all just some? This has been an ongoing problem for a couple months. Roku default language is set to English, Video clip plays back in English (there is no otherlanguage option BTW) on VLC and YouTube. When it does this to the clip, it will play back in various languages seemingly at random. 

[RokuJharra-Q · Accepted solution]

Hi, @4944lazy Welcome to the Roku Community!

Thank you for informing us about the issue with your YouTube app. We are here to assist you!

Kindly follow the steps precisely below to help you in resolving this issue:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest you contact YouTube support directly regarding this concern for further assistance, please be advised that many channels/apps on Roku are created, maintained, and updated by the channel providers themselves.

Thank you for your cooperation.

Best,
The Roku Community Team

[4944lazy]

I performed the procedure as described with no effect.

I checked and the videos play back correctly on YouTube, Further they play p-e-r-f-e-c-t-l-y on VLC. This is a problem that began in November and is not a readily discernible pattern. It happens randomly. I have re-booted, check that my language is English. All seems ok. It can happen with .mp4 or .webm e.g. It only happens using roku media player. I am asking that you take a look at it. I would be happy to provide a couple file examples.

[RokuTakashi]

Hi, @4944lazy 

Thanks for keeping us posted.

I appreciate you for offering us to provide additional details regarding the issue so we can take a closer look at this and review it further.

I'd like to ask for the details below to help us investigate this matter.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• File type.
• Image referring to the issue.

The details that you provide are essential for us to review this issue. 

Hoping for your response.

Thanks,
The Roku Community Team.

[AvsGunnar]

@4944lazy 

Can you post the sample videos somewhere?

Also, when using Roku Media Player (RMP) are you connected directly to it via a USB/hard drive or running through a DLNA server?