Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bailey1
Level 7

Upgrade 10.5 ad is stuck on my screen. Cannot access any channels!

Cannot get into regular screen. **bleep**ing “Introducing Roku OS 10.5” is all I can get. You **bleep**ers. I’m paying for Netflix, Amazon, etc and cannot access. Fix the **bleep** problem 

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makaiguy
Community Streaming Expert

Re: Upgrade 10.5 ad is stuck on my screen. Cannot access any channels!

Some users with this problem have reported that pulling the power cords for Roku and TV for 30 minutes gets them to the normal Roku home screen and restores remote responsiveness.  I don't know if you really need to pull the plug on the tv or if you really need to wait 30 minutes before plugging back in (seems excessive to me) but that's what I've seen reported.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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