Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lspears
Level 7

Update 10.5.0 making channels inoperable

Since our Roku tv (TCL 8104X) update (v, 10.5.0, bld: 4201) on 11/18/21, Spotify no longer works. We have removed it, checked for updates, shut everything down, disconnected from internet, reinstalled, checked for updates, etc. all to no avail.  Odd thing is that after uninstalling and reinstalling, the app shows in the same location rather than at the bottom of the app list. Also tried linking to it from our phones but it can't be found. What's the fix?

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5 REPLIES 5
renojim
Community Streaming Expert

Re: Update 10.5.0 making channels inoperable

When you removed it and reinstalled it did you actually restart the TV from Settings->System->Power->System restart after your removed it and before you reinstalled it?  Simply turning the TV off and on isn't good enough.

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Whitney83
Level 9

Re: Update 10.5.0 making channels inoperable

All of my channels are lagging massively on my roku ultra. I've deleted channels I don't use, cleared the cache, restarted from system restart, power cycled my box, removed and added channels, system update, etc. It has improved slightly but still have to sit for quite a long time for a video to load and play. 

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Mskj52
Level 7

Re: Update 10.5.0 making channels inoperable

It worked!  Long process to remove all of my apps and restart and add all back.  But happy it's working.

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Whitney83
Level 9

Re: Update 10.5.0 making channels inoperable

I just recently bought this roku ultra. This is messed up. My subscriptions that I pay for are not working now. What is going on?? Can someone please give an update??

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mama2shech
Level 7

Re: Update 10.5.0 making channels inoperable

Did you remove all the apps on your phone or on Roku?  I am so frustrated. 

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