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Kygirl
Newbie

Up faith and family is not working auto renewal is on but is wanting me to purchase a subscription a

I have paid for up faith and family and is on auto renewal for December 27 but when I click on it it wants to start a subscription!  Why

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Up faith and family is not working auto renewal is on but is wanting me to purchase a subscripti

There's two ways to watch Up Faith and Family.  One is through its standalone app and the other is through "The Roku Channel" app.  If one doesn't work, try the other.

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mrbuttsbbq
Newbie

Re: Up faith and family is not working auto renewal is on but is wanting me to purchase a subscripti

Up faith and familyyia not wirking

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RokuTakashi
Community Moderator
Community Moderator

Re: Up faith and family is not working auto renewal is on but is wanting me to purchase a subscripti

Hi, @mrbuttsbbq 

Greetings, and welcome to the Roku Community.

We understand the issue you have encountered with the Up Faith and Family, and we're here to assist. As advised by @renojim in this thread, there are two ways to access the Up Faith and Family content which are through the stand-alone app or through The Roku Channel. 

If you have a subscription through Roku, you can only access the Up Faith and Family app through The Roku Channel and not with the stand-alone app.

For more information, you can access it here: Up Faith and Family

We hope this helps, and let us know if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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