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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kiya
Level 7

Unknown YouTube account connected on my Roku YouTube app

I saw the email connected to my YouTube app on my Roku and I know its my next door neighbors. Before I ask politely if they stop connecting to my device without permission I want to know if they would have intentionally connected or if it could be an accident. How would they be able to connect to my specific device in my own home? 

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4 REPLIES 4

Re: Unknown YouTube account connected on my Roku YouTube app

Same thing happened to me with 2 different accounts while staying at hotel. Makes me worry I've been hacked

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Roseboom65
Level 7

Re: Unknown YouTube account connected on my Roku YouTube app

This happened to us as well on a hotel's Wi-Fi.  We have never had it happen before.  I am curious how this happened as well

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Kjrae
Level 7

Re: Unknown YouTube account connected on my Roku YouTube app

It happens when they are using your WiFi. Same thing happened to me

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unknown YouTube account connected on my Roku YouTube app

@Kjrae

Thanks for the post.

Have you already tried logging out of the current account and re-authenticating the channel with you credentials to see if the issue persists?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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