YouTube and Netflix are experiencing separate issues on my Roku. Everything else is fine. I am in Canada.
Netflix
When I go into Netflix under any profile and start to watch a show it will play for 5-20 seconds and then pause. No amount of buffering time will cause it to resume. I can push play again and it will continue to play for another 5-20 seconds before it happens again.
It sometimes shows that it pauses and I can just hit the play button, or sometimes it and I have to push the pause button before hitting play again for it to resume.
Youtube
The moment I go into the app, it takes 5-15 seconds before the screen goes completely black as though the Roku has gone fully asleep. I can wake it up by clicking a button but it will sleep again within 5-15 seconds again.
Attempted Solutions
I have tried every fix I've been able to find:
- Unplugging and plugging in again
- Signing out of the apps and signing back into the apps
- Restarting the apps
- Deleting the apps then readding them
- Deleting the apps, resetting the Roku, readding them
- Clearing the cache
- Turning off the subtitles in Netflix
- Factory resetting the Roku
- Exchanging our Roku for a different one at the store
Additional Details:
I don't have a smart TV and the issue is not connectivity. The Wi-Fi here works very well.
The weirdest detail: I was using another Roku that my partner brought from America. We tried using it with our same accounts and using the same remote and it was experiencing the same issues. Once we cleared the cache the issues on that Roku were resolved. Most strangely, when we used the Canadian Roku, those issues were temporarily resolved. Netflix would play, YouTube would stay awake. This lasted until I turned the subtitles back on on Netflix and then it all promptly went back to not working.
This is driving us insane, please help.
