Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am unable to unlock the hallmark TV, even though My cable provider is listed and I sign in on it. In order to see any shows from the channel I have to cast it by apple airplay. I am able to see on my cell phone and on my tablet but not on my Roku Ultra which has been updated. I have remove the channel and reinstall it but it continue to tell me that the channel is not part of my cable subscription is incorrect, since I am able to see it on my cell phone and tablet. I already contact my cable provider and they say the problem is with Roku, since I can see it he channels in other devices.
After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.
Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power ... or you can just unplug from its power source for a few seconds then plug back in.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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