Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dee7663
Level 7

Unable to unlock hallmark channel.

I am unable to unlock the hallmark TV, even though My cable provider is listed and I sign in on it. In order to see any shows from the channel I have to cast it by apple airplay. I am able to see on my cell phone and on my tablet but not on my Roku Ultra which has been updated. I have remove the channel and reinstall it but it continue to tell me that the channel is not part of my cable subscription is incorrect, since I am able to see it on my cell phone and tablet. I already contact my cable provider and they say the problem is with Roku, since I can see it he channels in other devices.

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Unable to unlock hallmark channel.

@Dee7663-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power ... or you can just unplug from its power source for a few seconds then plug back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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