Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mmfunk2001
Level 8

Unable to play contents in CBS ALL ACCESS

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I have a paid subscription for CBS ALL ACCESS.  I was always able to view any content, live or on demand.  Since last week, I was unable to watch any on demand content.  Live shows are fine.  I have gone back and forth with Roku and Paramount Plus.  Nothing seems to work with any of my Roku devices.  I would love to hear from anyone with suggestions on how to rectify this problem.

*I was able to watch something on my laptop.  So, I'm thinking it's just Roku.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to play contents in CBS ALL ACCESS

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@mmfunk2001 @TV-tech-retired

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If the issue remains unresolved, I'd recommend reaching out to CBS All Access directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the CBS All Access channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 REPLIES 2

Re: Unable to play contents in CBS ALL ACCESS

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I have the same issue and it is the Roku that has the problem, as I can play any content on my smart tv or ipad without a problem. This indicates that the problem is with the Roku device.  I have tried 2 different Roku's with the same issue. Now, I would like to find out how to fix the problem.

RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to play contents in CBS ALL ACCESS

Jump to solution

@mmfunk2001 @TV-tech-retired

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If the issue remains unresolved, I'd recommend reaching out to CBS All Access directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the CBS All Access channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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