Forum Discussion

sunflower17's avatar
sunflower17
Reel Rookie
3 years ago

Unable to play certain shows on MAX

I am unable to watch Succession on MAX. Other shows work but for some reason, Succession will stop and show an error code. I have tried updating the app, signing out and back in, removing the app and reinstalling it with no success.  It works fine on my laptop. I tried contacting MAX support but they could not help me.  Never had any issues before the app transition to MAX.

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  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    I just tried Succession on my Ultra 4800 without a problem. When you removed the channel, did you reboot your Roku before installing it again? If not, the uninstall was not completed. 

    What is the model number of your Roku player?

    • sunflower17's avatar
      sunflower17
      Reel Rookie
      3 years ago

      I have a roku express model 829610003252. I did not reboot before i reinstalled. I will try that thank you!