CBS Football? I don't know of any CBS Football app. There is a CBS app that requires a paid TV provider (cable, etc.) account that give you access to your local CBS station. There is also a CBS Sports app that also requires a TV provider account.
The only way you can view NFL games that are not available to view in your local area is via the NFL Sunday Ticket package. NFL has sold the exclusive rights to NFL Sunday Ticket to DirecTV, although this is the last year of the contract.
There is a NFL Sunday Ticket app on Roku that DirecTV subscribers can use with their Sunday Ticket subscription. That's probably what you encountered at that 800 number.
NFL controls the rights to where and how you can view their games. Complaining to Roku about this make no more sense than griping to your TV manufacturer.
For NFL on CBS, try Paramount+. You need their "Premium" tier at $9.99/month to view your local CBS channel there normally, but you can NFL games on your local channel with their cheapest "Essential" tier at $4.99/month.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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