Channels & viewing

[PaisleyPillow]

This is a Roku issue that needs to be fixed. I can log in to MAX on all my other devices except the Roku. Wants me to connect to my provider but when I do it tells me my email is already in use. Something is broken on the Roku MAX app. 

[RokuRiamie-D]

Hi @PaisleyPillow,

Thank you for posting in the Roku Community!

We understand that you are having trouble accessing your Max channel subscription on your Roku device. Although you are able to access your Max channel subscription on other devices or platforms, the Max channel provider controls the app.

It's best to coordinate this directly with their Support team as they develop and maintain their app independently on the Roku streaming platform.

Thank you for your understanding.

Regards,
Riamie

[Zandoaxr]

I was able to fix the exact same problem with my Roku by contacting HBO Max using the following method I found on the internet:

"The phone number for HBO Max customer service is (855) 942-6669. This isn't actually listed anywhere on HBO Max's website. However, that number is listed on Xfinity's, and I was able to confirm it by calling it myself.

Looking for technical support, all I had to do was dial that number and press "2" when I hit the first set of branching options in the phone tree."

After describing my problem, the person helping me disconnected and reconnected Max on their end and then walked me through reconnecting to Max on my Roku.  It worked!  Good luck to the rest of you.

[PaisleyPillow]

That's worth a try! Thanks!

[HisSvt2]

I spoke on the phone with MAX support and have an open ticket for this very issue it’s specifically only on Roku devices . In MAX web account you can see they have a device issue you can sign in as many Roku devices and it only ever shows one Roku sign in unlike other devices where it shows each individual device. 

ROKU and MAX need to sort this I have 7 Roku devices in house and pre pay a year on MAX and it’s the only app doing this! And the worst part there is NO quick QR sign in!

[FiddlyBits]

This has NOT BEEN TRU since 2023 !!

The Problem still exists - ROKU says it is in NEWMax's hands.   

FIX IT ! (I am tired of re-entering my Credentials everytime.

[RokuRiamie-D]

Hi @FiddlyBits @HisSvt2,

Thanks for posting in the Roku Community!

We appreciate you reporting your experience with the Max application, specifically regarding the sign-in issue.

We recommend that you contact Max channel support, as this appears to be an authentication issue within the Max app. Please note that they independently develop and maintain their app on the Roku streaming platform.

You can contact them here for further assistance: Max Support | Contact Us

Thank you for your understanding and cooperation.

Regards,
Riamie

[Imlynn]

We have the same issue past few months. Called HBO Max two times and got nowhere. It’s definitely a Roku specific issue. And Roku don’t tell me to call Max again because clearly that gets me nowhere. Please reach out to them to try to get this fixed. It’s super frustrating to be paying $ for an account that I can’t access on my Roku devices!!

[Rwalkr]

Same for me

[RokuJharra-Q]

Hello, @Rwalkr. Welcome to the Roku Community!

We understand that you're experiencing an issue with the Max app on your Roku device when signing in. We'd like to help. 

Could you kindly share whether you encounter any error messages while attempting to log in? This information will help us assist you more effectively.

Looking forward to hearing from you.  

Best,
Jharra